Cancellation Policy

Cancellation Policy

Overview

This Cancellation Policy applies to orders placed on Shinebolt through our website https://shinebolt.shop/.

Shinebolt is an ecommerce storefront owned and operated under UnicornKart LLC, a company based in the United States. Our operational market is India, and India-based operations under Unicornkart may support product sourcing, inventory coordination, packaging, order processing, fulfillment, and logistics coordination.

Please read this policy together with our Terms of Service, Shipping Policy, Refund & Return Policy, and Privacy Policy.

Order Cancellation Before Dispatch

If you wish to cancel your order, please contact us as soon as possible at:

Email: help.trustbox07@gmail.com

Orders can usually be cancelled before they have been shipped or handed over to the courier.

Please include the following details in your cancellation request:

  • Order number

  • Full name used while placing the order

  • Phone number or email address used for the order

  • Reason for cancellation, if you wish to share it

Our support team will check the order status and confirm whether cancellation is possible.

Sending a cancellation request does not automatically cancel an order. Cancellation is confirmed when our support team verifies that the shipment can still be stopped and sends you confirmation.

Cancellation After Dispatch

Once an order has been dispatched or handed over to the courier, we generally cannot cancel it or guarantee that delivery can be stopped.

If your order has already been dispatched, contact our support team for assistance. You may request a return, replacement, or refund after delivery where eligible under our Refund & Return Policy.

Return eligibility depends on the product, its condition, the applicable return window, and the reason for the request. This does not limit any rights available under applicable consumer-protection laws.

Cancellation by Shinebolt

We may cancel an order where we are unable to fulfill it or where verification identifies a valid concern, including:

  • The product is out of stock or unavailable

  • Payment fails or cannot be verified

  • A Cash on Delivery order cannot be confirmed

  • The shipping address is incomplete, incorrect, or outside serviceable locations

  • Required order information cannot be confirmed with the customer

  • Suspected fraud or unauthorized payment activity is identified

  • A material pricing, product, or inventory error occurs

  • Courier or logistics restrictions prevent delivery

  • Fulfilling the order would violate applicable laws

Where possible, we will contact you to explain the cancellation or request information needed to resolve the issue.

If Shinebolt cancels a prepaid order before dispatch, the amount paid for the cancelled order will be refunded. You will not be required to accept store credit instead of a monetary refund.

Cash on Delivery Order Cancellation

For Cash on Delivery orders, we may contact you by phone, SMS, WhatsApp, or email to confirm order details before dispatch.

If we cannot verify the order, receive incorrect information, or identify suspected misuse, we may cancel the order before dispatch.

Repeated fake orders, unjustified delivery refusals, or misuse of Cash on Delivery may result in restrictions on future COD orders. Such restrictions do not remove rights relating to existing purchases.

Prepaid Order Refunds After Cancellation

If a prepaid cancellation is approved before dispatch, we will process the applicable refund to the original payment method. If that method is unavailable, we will coordinate an appropriate alternative with you.

Refund processing usually takes 5–10 business days after approval.

The time taken for the amount to appear in your account may depend on your bank, card issuer, UPI provider, wallet, or payment provider. Any shorter period required by applicable law will take precedence.

Store credit will be provided only with your agreement.

If you have not received your refund within the communicated timeframe, contact help.trustbox07@gmail.com with your order number.

Failed or Refused Delivery

If an address is incorrect or incomplete, the customer is unavailable, or delivery is refused, the shipment may be returned to origin.

Please contact us promptly so we can review the circumstances and explain the available next steps.

Any proposed deduction for shipping or return-to-origin costs must be permitted by applicable law, disclosed before purchase, and explained to the customer. Charges will not be deducted for a delivery failure caused by Shinebolt or its service providers.

A failed delivery does not automatically remove a customer's entitlement to an applicable refund.

How to Request Cancellation

  1. Email help.trustbox07@gmail.com as soon as possible after placing your order.

  2. Use the subject line “Cancellation Request – [Order Number]”.

  3. Include your order number, name, and registered contact details.

  4. Wait for our support team to confirm the order status and cancellation outcome.

Please send your request promptly, as an order may be dispatched while your request is awaiting review.

Support Hours

Monday to Saturday: 10:00 AM–6:00 PM IST
Usual Response Time: Within 24–48 business hours

Consumer Rights

Nothing in this policy excludes or restricts rights or remedies available under applicable consumer-protection laws. Where this policy conflicts with a mandatory legal requirement, that requirement will apply.

Contact Information

Shinebolt
An ecommerce storefront owned and operated under UnicornKart LLC

Business Location: United States
Operational Market: India
India Operations: Unicornkart
Website: https://shinebolt.shop/
Email: help.trustbox07@gmail.com