Terms of service

Terms of Service

1. Overview

These Terms of Service govern your use of https://shinebolt.shop/ and purchases made through the website.

Throughout these terms, “Shinebolt,” “we,” “us,” and “our” refer to the Shinebolt storefront owned and operated under UnicornKart LLC. “You” and “customer” refer to a person using our website or purchasing our products.

Please read these terms before placing an order. Our Shipping Policy, Cancellation Policy, Return & Refund Policy, and Privacy Policy provide additional information about specific aspects of your purchase and our services.

Nothing in these terms excludes or restricts rights available under applicable consumer-protection laws.

2. Business Information

Store Name: Shinebolt
Legal Owner / Parent Company: UnicornKart LLC
Website: https://shinebolt.shop/

Company Address:
30 N GOULD ST STE 4000
SHERIDAN, WY 82801
United States

Operational Market: India
India Operations: Unicornkart
Customer Support Email: help.trustbox07@gmail.com

Our India-based operations may support sourcing, inventory coordination, packaging, order processing, fulfillment, logistics, and customer support.

The company address above identifies our legal owner. It is not an automatic dispatch or return address.

3. Eligibility to Purchase

To place an order, you must be at least 18 years old and legally capable of entering into a binding contract.

If you purchase on behalf of another person or business, you must have the necessary authorization.

You must provide accurate information and use a payment method that you are authorized to use.

4. Acceptable Website Use

You must not use our website to:

Place fraudulent or knowingly false orders
Use another person’s payment or contact information without authorization
Introduce malicious software or interfere with website security
Attempt unauthorized access to systems or customer information
Impersonate another person or business
Publish unlawful, threatening, or deliberately misleading content
Infringe intellectual property or other legal rights

We may take proportionate action to prevent misuse, including restricting access or declining fraudulent orders.

5. Product Information

We aim to provide accurate descriptions, images, quantities, prices, and usage information.

Screen settings, lighting, or photography may affect how colours and packaging appear. Any variation must not materially change the product’s identity, quantity, function, or other characteristics promised before purchase.

A materially different product will not be substituted without your agreement.

If you need clarification about a product, contact us before ordering.

6. Cleaning Product Use and Precautions

Use cleaning products only for their intended purpose and follow the product label, supplied instructions, and relevant appliance manufacturer guidance.

Surface compatibility depends on factors such as material, coating, finish, and condition. Test on a small, inconspicuous area before wider application.

Do not mix cleaning products unless the label expressly instructs you to do so. Follow all stated storage, ventilation, handling, and safety precautions.

General website information does not override the product’s safety instructions or excuse an inaccurate product claim.

7. Prices, Taxes, and Charges

Product prices are displayed in the currency shown on the website and checkout.

Applicable taxes, shipping fees, COD charges, or other compulsory charges must be disclosed before you confirm your purchase.

Prices and offers may change for future orders. A later price change does not automatically alter the price of an accepted order.

8. Offers and Discount Codes

Discounts and promotional offers are subject to the conditions displayed with the offer, including any eligibility requirements, expiry dates, or usage limits.

Discount codes must be entered at checkout where required. Offers cannot be combined unless expressly permitted.

We may decline a discount obtained through fraud or misuse. This does not affect valid purchases or statutory rights.

9. Placing and Accepting Orders

After placing an order, you may receive an automated acknowledgement confirming that we received it.

We may verify payment, inventory, delivery serviceability, or order details before accepting and dispatching the order. An automated acknowledgement alone does not guarantee that an order can be fulfilled.

If we cannot fulfill an order, we will inform you and refund any payment collected for the cancelled items.

10. Customer Information

Please check your name, phone number, email address, delivery address, PIN code, selected variant, and quantity before confirming an order.

If you discover an error, contact us promptly. We will try to accommodate corrections before dispatch, but changes may not be possible once a shipment is handed to the courier.

We will explain any available alternatives.

11. Payments

Available payment methods are displayed at checkout and may include prepaid methods and Cash on Delivery where offered.

Payments may be subject to verification by the relevant payment provider. If a payment is deducted but an order is not confirmed, contact us with the transaction reference so we can investigate.

Never share your OTP, UPI PIN, card PIN, banking password, or card security code with our support team.

12. Cash on Delivery

COD availability may depend on location, order value, product, and verification requirements disclosed before purchase.

We may contact you to confirm a COD order before dispatch. If verification cannot be completed, we may cancel the order and notify you where possible.

Repeated fraudulent orders or deliberate misuse may lead to restrictions on future COD purchases.

13. Shipping and Delivery

Our Shipping Policy explains processing periods, delivery estimates, serviceability, tracking, and delivery support.

Processing time and transit time are separate. Delivery estimates are not guaranteed dates unless expressly stated.

If a shipment is delayed, missing, or incorrectly marked as delivered, contact us so we can investigate with the delivery provider. Using a third-party courier does not remove our responsibility to assist with fulfillment issues.

14. Cancellation Requests

Cancellation requests should be sent as soon as possible to help.trustbox07@gmail.com.

Orders can usually be cancelled before dispatch. Once a shipment has been handed to the courier, we generally cannot guarantee cancellation or interception.

Please refer to our Cancellation Policy for the request process and applicable refund arrangements.

15. Cancellations by Shinebolt

We may cancel an order for a valid reason, including unavailable stock, failed payment verification, suspected fraud, an unserviceable address, or a material listing error.

Where possible, we will contact you to explain the issue or request clarification.

If we cancel a prepaid order before dispatch, we will refund the amount paid for the cancelled order. We will not require you to accept store credit instead.

16. Returns and Replacements

Our standard return-request window is 7 calendar days from delivery, subject to the conditions explained in our Return & Refund Policy.

Eligible concerns include damaged, leaking, defective, incorrect, incomplete, or materially misdescribed products.

Change-of-mind returns generally require products to be unused, unopened, and returned with intact seals and supplied components. These conditions do not automatically exclude a valid defect or misdescription claim.

An unboxing video may help an investigation but is not mandatory.

17. Refunds

Approved refunds are processed within 5–10 business days, or sooner where required by applicable law.

Prepaid refunds are generally issued to the original payment method. COD refunds may be issued through bank transfer or UPI after necessary details are provided.

Bank or payment-provider crediting times may vary. Store credit is provided only with your agreement.

Our Return & Refund Policy explains the complete process.

18. Failed or Refused Delivery

If delivery fails because of an incorrect address, customer unavailability, or refusal, contact us to discuss the available next steps.

Any proposed deduction must be permitted by applicable law, disclosed before purchase, and explained to you.

We will not deduct charges for a delivery failure caused by Shinebolt or its service providers.

19. Errors and Corrections

If we identify a material error in a price, description, quantity, or availability, we will explain the issue.

Where the error affects your order, we will seek your agreement to an appropriate correction or offer cancellation and the applicable refund.

We will not charge an additional amount or supply a materially different product without your agreement.

20. Third-Party Providers and Links

We use providers for functions such as ecommerce hosting, payments, fulfillment, communications, and delivery.

External websites and optional third-party services may have their own terms and privacy policies.

Their involvement does not remove Shinebolt’s responsibilities for purchases made through our storefront.

21. Customer Reviews and Feedback

Reviews and feedback should reflect your honest experience and must not contain unlawful content, private information about others, or material you do not have permission to share.

If you submit content for publication, you permit us to display and reasonably format it for that purpose without changing its meaning.

We may remove spam, unlawful content, or disclosed personal information. Honest criticism alone is not a reason to suppress a review.

22. Intellectual Property

Website content, branding, graphics, and other materials are owned by Shinebolt or their respective rights holders.

You may use the website for personal shopping and retain copies of information relevant to your purchase.

Commercial reproduction or reuse requires permission, except where otherwise permitted by law.

23. Privacy

Our Privacy Policy explains how personal information is collected, used, shared, retained, and protected.

These terms do not replace any separate consent required for marketing, cookies, or other data processing.

24. Website Availability and Responsibility

We take reasonable care to maintain the website, but temporary interruptions may occur because of maintenance, technical faults, or events outside our reasonable control.

An interruption does not remove obligations relating to existing orders, refunds, or customer complaints.

Nothing in these terms excludes liability that cannot lawfully be excluded, including applicable responsibilities concerning defective products, misleading representations, fraud, or negligence.

25. Events Outside Reasonable Control

Severe weather, natural disasters, transport disruption, government restrictions, or similar events may affect fulfillment.

Where an order is affected, we will communicate available information and explain the next steps.

Such events do not automatically remove refund obligations or other remedies available under applicable law.

26. Complaints and Disputes

For an order or service complaint, email help.trustbox07@gmail.com with your order number, a description of the concern, and the resolution requested.

Consumer complaints will be acknowledged within 48 hours and addressed within one month of receipt, as required by applicable law.

You are not required to give up a payment dispute, consumer complaint, or other legal remedy to seek assistance from us.

27. Applicable Law and Consumer Rights

Purchases offered to customers in India remain subject to applicable Indian consumer-protection laws and other mandatory requirements.

Our US ownership and company address do not remove those protections.

Nothing in these terms requires you to bring a consumer claim exclusively in the United States or prevents you from approaching a competent consumer commission, court, or authority.

28. Changes to These Terms

We may update these terms for future website use and purchases.

Changes will not retrospectively reduce rights or materially alter an existing order without your agreement, unless required by law.

Where required, we will provide notice of material changes.

29. Severability

If a provision is found unlawful or unenforceable, it will apply only to the extent legally permitted. The remaining provisions will continue to apply.

A delay in enforcing a term does not automatically waive the right to enforce it later.

30. Contact Information

Shinebolt
An ecommerce storefront owned and operated under UnicornKart LLC