Refund policy

Overview

This Return & Refund Policy applies to purchases made on Shinebolt through our website https://shinebolt.shop/.

Shinebolt is an ecommerce storefront owned and operated under UnicornKart LLC, a company based in the United States. Our operational market is India, and India-based operations under Unicornkart may support product sourcing, inventory coordination, packaging, order processing, fulfillment, and logistics coordination.

Please read this policy together with our Terms of Service, Shipping Policy, Cancellation Policy, Privacy Policy, and any product-specific conditions disclosed before purchase.

Business Information

Store Name: Shinebolt
Website: https://shinebolt.shop/
Legal Owner / Parent Company: UnicornKart LLC
Business Location: United States
Operational Market: India
India Operations: Unicornkart
Customer Support Email: help.trustbox07@gmail.com

For return, replacement, refund, or order-related assistance, please email help.trustbox07@gmail.com.

Return Window

You may request a return within 7 calendar days from the date of delivery, subject to the eligibility conditions below.

Please contact us within this period with your order details and the reason for your request. You do not need to complete the return shipment within these 7 days if you have raised your request on time and are awaiting our instructions.

Requests outside this period will be assessed where required by applicable law or an applicable product warranty. This return window does not limit statutory consumer rights.

Eligible Return Reasons

You may request assistance if:

  • You received the wrong product, size, quantity, or variant.

  • The product arrived damaged, leaking, or defective.

  • An item or component is missing.

  • The product is significantly different from its description.

  • You changed your mind and the product meets our change-of-mind return conditions.

The appropriate resolution may include a return, replacement, refund, or reshipment of a missing item, depending on the circumstances and applicable consumer rights.

Change-of-Mind Returns

We accept eligible change-of-mind return requests made within 7 days of delivery when:

  • The product is unused and unopened.

  • Any original product seal is intact.

  • The product includes its original packaging, labels, accessories, and other supplied components.

  • The product has not been damaged, altered, diluted, or contaminated.

  • It was not clearly identified as excluded from change-of-mind returns before purchase.

For cleaning sprays, liquids, and other consumable products, opened or partially used products are generally not eligible for change-of-mind returns.

The customer is responsible for return shipping for an eligible change-of-mind return. Our support team will explain the return arrangements and any applicable cost before you proceed.

These conditions do not prevent a claim concerning a defective, damaged, incorrect, or misdescribed product.

Damaged, Leaking, Defective, or Incorrect Products

Please inspect your order upon delivery. If you notice damage, leakage, a defect, or an incorrect or missing item, contact us as soon as possible, preferably within the 7-day return window.

Please provide:

  • Your order number

  • The name and contact details used for the order

  • A description of the issue

  • Clear photographs of the product and packaging, where available

  • A photograph or short video showing the issue, where reasonably possible

An unboxing video can help us investigate but is not mandatory. Its absence alone will not result in rejection of an otherwise valid claim.

If a container is leaking or appears unsafe, stop using it and contact us for handling instructions. Do not send leaking or hazardous goods through a courier without appropriate instructions.

For a verified issue attributable to Shinebolt, its supplier, or delivery provider, we will cover reasonable return shipping or arrange pickup where available. If pickup is unavailable, we will coordinate a suitable alternative.

Store credit will be offered only with your agreement.

Return Exclusions

Change-of-mind returns may be declined for:

  • Opened, used, or partially consumed cleaning products

  • Products with broken seals or missing contents

  • Products altered, diluted, contaminated, or damaged after delivery

  • Items missing supplied accessories or components

  • Personalized or custom-made products

  • Products clearly marked as excluded from change-of-mind returns before purchase

Damage caused by misuse, improper storage, or use contrary to the supplied instructions may not qualify for a refund.

These exclusions do not remove applicable rights relating to defects, delivery damage, incorrect goods, or products that do not match their description.

Return Condition and Packaging

Please package approved returns securely and include the supplied components relevant to the claim.

For change-of-mind returns, original packaging and intact seals are required.

For damaged, defective, or incorrect products, missing or damaged packaging will not automatically invalidate a claim. We will assess the available evidence and circumstances.

How to Request a Return

  1. Email help.trustbox07@gmail.com with the subject “Return Request – [Order Number]”.

  2. Include your order details, reason for return, and supporting photographs where relevant.

  3. Our team will review your request and explain the available resolution.

  4. If a return is required, we will provide the return address and shipping or pickup instructions.

  5. After receipt and inspection, we will confirm the outcome and process the applicable refund or replacement.

Please contact us before sending a return so we can provide the correct destination and handling instructions.

Our US company address is not an automatic return destination. Use only the return address supplied for your order.

Refund Approval

We will review your request and, where a return is necessary, inspect the returned product before confirming the refund.

If a request is declined, we will explain the reason. You may provide further information or ask us to review the decision.

For partial returns, the refund will reflect the amount actually paid for the returned item, including any applicable discount allocation.

Refund Timeline and Methods

Once approved, we will process your refund within 5–10 business days, or sooner where required by applicable law.

Your bank or payment provider may require additional time to display the credit. We will provide available refund confirmation or a transaction reference upon request.

Prepaid orders: Refunds are generally issued to the original payment method. If this is unavailable, we will agree on an appropriate alternative with you.

Cash on Delivery orders: Refunds are issued through bank transfer or UPI after you provide the necessary payment details. Store credit is available only if you choose it.

We will never ask for your OTP, UPI PIN, card PIN, or banking password to process a refund.

Replacements

Replacement availability depends on stock and delivery serviceability.

If a replacement is unavailable, we will explain the available refund option. Any alternative product will be supplied only with your agreement.

Cancelled Orders

For cancellation before dispatch, please refer to our Cancellation Policy.

Approved prepaid cancellations are refunded according to the timelines and payment methods explained above.

Delayed or Missing Refunds

If you have not received an approved refund within the communicated timeframe:

  • Check the original payment account or the agreed refund destination.

  • Contact your bank or payment provider using the refund reference, if available.

  • Email us with your order number so we can investigate.

Support Hours

Monday to Saturday: 10:00 AM–6:00 PM IST
Usual Response Time: Within 24–48 business hours

Consumer Rights

Nothing in this policy excludes or limits rights or remedies available under applicable consumer-protection laws. Mandatory legal requirements take precedence over conflicting policy terms.

Contact Information

Shinebolt
An ecommerce storefront owned and operated under UnicornKart LLC

Business Location: United States
Operational Market: India
India Operations: Unicornkart
Website: https://shinebolt.shop/
Email: help.trustbox07@gmail.com