Shipping policy

Shipping Policy

1. Overview

This Shipping Policy applies to orders placed on Shinebolt through our website https://shinebolt.shop/.

Shinebolt is an ecommerce storefront owned and operated under UnicornKart LLC, a company based in the United States. Our operational market is India, and India-based operations under Unicornkart may support product sourcing, inventory coordination, packaging, order processing, fulfillment, and logistics coordination.

Please read this policy together with our Terms of Service, Cancellation Policy, Return & Refund Policy, and Privacy Policy.

2. Shipping Locations

We deliver to serviceable locations within India.

Delivery availability depends on your PIN code, the product ordered, and courier serviceability. If we cannot deliver to your address, we will contact you and explain the available options.

If an order cannot be fulfilled, any payment collected for the cancelled order will be refunded.

3. Order Processing Time

Orders are usually processed within 1–3 business days after successful payment or completion of any necessary order verification.

Processing may include:

  • Payment or COD confirmation

  • Inventory allocation

  • Product checking and packaging

  • Shipping-label preparation

  • Handover to the courier

Processing time is separate from the estimated delivery period.

Weekends, public holidays, high order volumes, or verification issues may affect processing. If a material delay becomes known, we will communicate the available information.

4. Estimated Delivery Time

After dispatch, delivery usually takes 3–7 business days, depending on your location and courier serviceability.

Remote locations, transport disruptions, public holidays, severe weather, or other operational difficulties may result in longer delivery times.

These periods are estimates unless a specific delivery date is expressly guaranteed at checkout. Any product-specific delivery estimate will be shown before purchase where applicable.

5. Shipping Charges

Applicable shipping charges, if any, are displayed at checkout before you confirm your order.

If free shipping is offered, its eligibility conditions will be stated with the offer or at checkout.

Any applicable Cash on Delivery fee or other compulsory charge will also be disclosed before order confirmation. We will not add an undisclosed compulsory shipping charge after you place your order.

6. Cash on Delivery Orders

Cash on Delivery is available only for eligible products, order values, and serviceable locations shown at checkout.

We may contact you by phone, SMS, WhatsApp, or email to confirm your order before dispatch.

Please provide accurate contact details and ensure that someone is available to receive the shipment and make the required payment.

If an order cannot be verified, we may cancel it before dispatch in accordance with our Cancellation Policy.

7. Dispatch and Tracking

Once your order is dispatched, tracking information will be shared through the contact channel available for your order, such as email, SMS, or WhatsApp.

Tracking updates may take time to appear after the courier receives the shipment.

If your tracking link does not work or shows no movement for an unusual period, contact help.trustbox07@gmail.com with your order number.

8. Shipping Address and Contact Details

Please check the following information before placing an order:

  • Recipient’s full name

  • House, flat, or building number

  • Street and locality

  • City and state

  • Correct PIN code

  • Working phone number

  • Email address

If you notice an error, contact us promptly. We will try to update the details before dispatch.

Address changes after courier handover may not be possible. Where a change or redelivery can be arranged, we will explain any applicable, previously disclosed costs before proceeding.

9. Delivery Attempts

The number and timing of delivery attempts depend on the courier and location.

Please respond to legitimate courier communications and arrange for someone to receive the shipment.

If a delivery attempt fails, check the tracking information and contact us promptly for assistance with the next steps.

10. Failed Delivery and Return to Origin

A shipment may be returned to origin if:

  • The address is incorrect or incomplete

  • The location is not serviceable

  • The recipient cannot be contacted

  • Delivery attempts are unsuccessful

  • The recipient refuses delivery

If this happens, contact us to discuss whether redelivery or a refund is appropriate.

Any proposed deduction must be permitted by applicable law, disclosed before purchase, and explained to you. Charges will not be deducted for delivery failures caused by Shinebolt or its service providers.

A failed delivery does not automatically remove your entitlement to an applicable refund.

11. Delayed or Lost Shipments

If your order has not arrived within the communicated delivery estimate, email help.trustbox07@gmail.com with your order number.

We will investigate with the courier and provide available updates.

If a shipment is confirmed lost or cannot be delivered, we will coordinate an appropriate replacement or refund, subject to your applicable rights.

Using a third-party courier does not remove our responsibility to assist with fulfillment issues.

12. Shipment Marked Delivered but Not Received

If tracking shows “delivered” but you have not received the order:

  1. Check whether a household member, reception desk, or another authorized recipient accepted it.

  2. Review any delivery message or proof provided by the courier.

  3. Contact us promptly with your order number and a description of the issue.

We will request relevant delivery information and investigate. A courier’s delivery status alone will not automatically determine the outcome of a disputed delivery.

13. Damaged, Leaking, or Incorrect Deliveries

Please inspect your order after delivery.

If a product arrives damaged, leaking, incorrect, or incomplete, contact us as soon as possible, preferably within 7 calendar days of delivery.

Include your order number, a description of the issue, and clear photographs where available.

An unboxing video may help us investigate but is not mandatory.

If a container is leaking or appears unsafe, stop using it and contact us for handling instructions. Do not return leaking goods through a courier without appropriate guidance.

Eligible resolutions are explained in our Return & Refund Policy.

14. Multiple Packages

If an order needs to be dispatched in separate packages, we will provide the relevant shipment information where available.

Items shipped separately may arrive on different dates. We will not impose an additional shipping charge solely because we choose to split your order.

15. Cancellation and Returns

Please send cancellation requests before dispatch wherever possible. Once an order has been handed to the courier, we generally cannot guarantee that delivery can be stopped.

For cancellations, refer to our Cancellation Policy.

For returns, replacements, and refunds, refer to our Return & Refund Policy. Contact us before returning a product so we can provide the correct address and instructions.

Our US company address is not an automatic return destination.

16. Consumer Rights

Nothing in this policy excludes or limits rights or remedies available under applicable consumer-protection laws.

Delivery estimates, courier arrangements, and operational delays do not override mandatory legal obligations or applicable refund rights.

17. Customer Support

For shipping, tracking, or delivery assistance:

Email: help.trustbox07@gmail.com
Support Hours: Monday to Saturday, 10:00 AM–6:00 PM IST
Usual Initial Response Time: Within 24–48 business hours

Please include your order number so we can locate your shipment.

18. Contact Information

Shinebolt
An ecommerce storefront owned and operated under UnicornKart LLC

Business Location: United States
Operational Market: India
India Operations: Unicornkart
Website: https://shinebolt.shop/
Email: help.trustbox07@gmail.com